FAQs

We currently offer free shipping on all orders.

Any changes to shipping costs or free shipping offers will be clearly shown on our website or at checkout before you complete your purchase.

Orders are usually processed within 1–3 business days after your order is placed.

Estimated delivery time is usually 7–25 business days after your order has been processed and shipped. For some international destinations, delivery may take up to 30 business days depending on customs, local carriers, and other factors outside our control.

We ship to many destinations worldwide. Available delivery options may vary depending on your shipping address.

Delivery to PO Boxes, APO, FPO, or military addresses may be limited depending on the destination and carrier.

If your address is not accepted at checkout or if delivery is unavailable, please use an alternative shipping address.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow a few business days for tracking information to update after shipment.

Tracking updates may take a few business days to appear after your order has shipped.

If your tracking number does not update right away, this does not necessarily mean your package is lost. Tracking may be delayed by the carrier, customs, or local postal service.

Please first check with your local post office, courier, neighbors, household members, building reception, front desk, or mailroom.

If you still cannot locate your package, contact us at support@lumblelove.com so we can review the tracking information and assist you.

If your package appears to be lost in transit, please contact us at support@lumblelove.com.

In some cases, we may need to wait for confirmation from the shipping carrier before offering a replacement, refund, or another suitable solution.

Yes, in some cases, items from the same order may arrive in separate packages.

This can happen when items are shipped from different fulfillment locations or processed separately. If this happens, you may receive separate tracking information when available.

You may request to change your shipping address within 6 hours of placing your order.

Please contact us as soon as possible at support@lumblelove.com with your order number.

Once an order has been processed, packed, shipped, or sent to fulfillment, we may not be able to change the shipping address.

You may request to cancel your order within 6 hours of placing it.

If your order has already been processed, packed, shipped, or sent to fulfillment, we may not be able to cancel it.

To request a cancellation, please contact us at support@lumblelove.com with your order number.

Yes, we ship to many international destinations.

International orders may be subject to customs duties, taxes, import fees, VAT, or other charges depending on your country or region. Customers are responsible for any customs duties, taxes, or import fees required by their local authorities.

Express shipping may not be available for all products or destinations.

If express shipping is available, it will be shown at checkout before you complete your purchase.

Available payment methods will be shown at checkout.

We may accept major credit cards, debit cards, and other payment options supported by our payment providers.

Usually, only one promo code can be used per order unless otherwise stated.

Some discounts may not be combined with other offers, promotions, or automatic discounts.

Yes, we accept returns for eligible items within 30 days from the date your order is delivered.

To be eligible for a return, the item must be unused, unwashed, undamaged, in the same condition that you received it, and returned with its original packaging, tags, and proof of purchase.

Please contact us at support@lumblelove.com before sending any item back.

No. Certain items cannot be returned unless required by applicable law, including gift cards, personalized or custom-made products, final sale items, used or washed items, damaged items, and items returned after 30 days from delivery.

For hygiene and safety reasons, some plushies and soft products may not be eligible for return once opened, used, washed, or removed from their original packaging, unless the item is faulty, damaged, incorrect, or otherwise required by applicable law.

Customers are responsible for return shipping costs unless the return is due to our error, such as a damaged, defective, wrong, or missing item, or where otherwise required by applicable law.

We recommend using a trackable shipping service when returning items.

Please contact us within 30 days of delivery at support@lumblelove.com.

To help us resolve the issue quickly, please include your order number, a clear description of the issue, photos or videos of the product, and photos of the packaging and shipping label.

If the issue is confirmed, we may offer a replacement, refund, or another suitable solution depending on the situation.

Once your return or issue is reviewed and approved, we will process your refund, replacement, or other suitable solution as soon as possible.

Refunds are usually issued to your original payment method. Please note that it may take several business days for your bank or payment provider to post the refund to your account.

Plushie measurements may vary slightly due to soft stuffing, packaging, and manual measurement.

Please check the product description before ordering and allow small size differences.

We take reasonable steps to protect your personal information.

Payments are processed securely by third-party payment providers. We do not store your full credit card or payment card details on our own servers.

For questions about your order, shipping, returns, or products, please contact us at: support@lumblelove.com